Privacy Policy

Privacy Policy

Introduction

Welcome to https://roof-restoration-service.storysurge.net (hereinafter referred to as “the Company,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal data in compliance with numerous global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales and Service Act (UCPA)
  • Connecticut Comprehensive Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://roof-restoration-service.storysurge.net
  2. All applications and services offered by us
  3. Interactions between our users and our digital platforms
  4. Any third-party links or services accessible through our website (note that these are governed by their respective privacy policies)

Processing Activities

This policy describes the ways in which we interact with users and process personal data during these activities:

  1. Authorized User Activities: When you use our applications and services as an authorized user, we collect and process your information to facilitate your access and personalize your experience.

  2. Website Visits: We track visits to our websites linked to this Privacy Policy to analyze trends, administer the sites, and gather demographic data.

  3. Communication with Us: If you choose to contact us via email, phone, or SMS, we will process your communication content and metadata (such as time, date, and location) for customer support and improvement purposes.

Personal Data Collection

We collect a range of personal information to enhance our services and tailor them to individual users. This includes:

  1. Account Information: User names, email addresses, and passwords required for account creation and login.
  2. Payment Information: Credit card details, billing addresses, and payment transaction records for processing payments.
  3. Financial Information: Bank account numbers (if linked for direct debits or transactions) and investment portfolios (if shared for financial advice).
  4. Purchase Information: Details about products and services purchased from us, including quantities and purchase dates.
  5. Mobile Device Identifiers: Unique device IDs and mobile network information for analytics and push notifications.
  6. Location Data: GPS coordinates and location-based services data to provide location-specific services.
  7. Feedback and Reviews: Comments, suggestions, and ratings provided by users to improve our products and services.
  8. Social Media Information: User profiles, posts, and interactions shared on social media platforms when you choose to connect them with our service accounts.
  9. Product Information: Details about the products viewed or purchased, including preferences and customization options.

We collect this data through various methods: user input forms, interactive features, browser cookies, and automated tracking technologies. Additionally, third-party service providers may share personal data with us for specific purposes, adhering to their own privacy policies.

Cookies and Similar Technologies

We utilize cookies (small text files stored on your device) and similar technologies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our website and services.
  2. Preference Cookies: They remember your preferences, such as language settings or display options.
  3. Analytics Cookies: Used to collect statistical data about user behavior on our sites for performance evaluation.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and the purpose of collection:

  1. Retention: Personal data is retained as long as necessary for the fulfillment of legitimate business interests or legal obligations.
  2. Deletion/Anonymization: Once the retention period expires, we securely delete or anonymize the data to prevent direct identification.

Security Measures

We have implemented robust security measures to protect personal data from unauthorized access, use, or disclosure:

  1. Encryption: We employ industry-standard encryption protocols for secure data transmission and storage.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

Our services are not intentionally directed at children under 18 years of age, and we do not knowingly collect personal information from them.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data while we verify or dispute its accuracy.
  5. Portability: Receive your personal data in a structured, commonly used format for reuse.
  6. Objection: Object to the processing of your data based on legitimate interests.
  7. Non-Discrimination: Be free from discriminatory decisions based solely on automated processing.
  8. Appeals/Complaints: File appeals or complaints with our privacy team and relevant regulatory authorities.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time, and any changes will be posted on this page. We encourage users to review this policy periodically for the latest information.

Contact Information

For any questions, requests for data access or correction, or complaints regarding privacy, please contact us:

We are committed to addressing your concerns and ensuring the protection of your privacy throughout our interactions.